Service

All information, including images and text on the PiECE web site are subject to copyright and are the property of PiECE, or associated photographers, and may only be used by you the purchaser for purposes of shopping at piece.co.uk.

Please contact us if you wish to use any text, image or portion of our site for personal use only.  You and anyone you give such information to agree to adhere to our policies.  By accessing, browsing, purchasing through or using the site, you agree to be bound by these terms.

PiECE sells used and new items; for the former signs of wear and/or usage should be expected.  Any exceptional condition(s) will always be noted and more detailed photographs and condition reports are available upon request.

 

Ordering

PiECE is committed to providing you with a secure and satisfying online shopping service.  You can place your order by phone or e-mail.

To order by e-mail, please click on the various categories and add the item[s] you wish to purchase to your items, or e-mail us at info@piece.co.ukBe sure to include your name, shipping address for delivery, telephone number and description of item(s) you wish to purchase.

 

Payment

We accept all major credit cards, PayPal, personal and business cheques, international money orders and electronic transfers.  Personal and business cheques must clear before shipping (5-7 working days).  All items will be shipped within 3 working days once payment has cleared and is available to PiECE.

 

UK Shipping

All shipping costs are to be borne by the customer. Each item we stock will have differing carriage costs due to size and weight.

Customers are required to contact PiECE on +44 (0) 207 993 6959 or via email at info@piece.co.uk stating the item description and their relevant address (including postcode).  An accurate shipping quote for individual items will be supplied to the customer within 24 hours.

 

International

All goods are bought and paid for in the UK. All international shipping costs are borne by the customer. Smaller items are shipped via courier service. Large items are shipped by professional international shipping firms.

All quotes include packing, casing, export documentation, customs clearance and handling charges, delivery to the designated address. Customers are responsible for the shipping insurance of individual items.

It is possible to cancel an order providing the goods have not been dispatched. To do this please quote your order number and any appropriate delivery reference numbers in writing. Unfortunately if the goods have been dispatched, it will not be possible to cancel an order.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS

 

Privacy Policy

PiECE considers the privacy and protection of our clients' data, both corporate and personal, to be of the utmost importance and we take robust measures across our business to protect the security and integrity of all such information.

However, the law requires us to take particular steps in relation to the processing and protection of personal data.   To ensure that you feel confident about providing us with your personal information when communicating with us and using our services, we outline below our practices in relation to the collection and use of personal data.  This policy (together with our terms and conditions) sets out the basis on which we will collect, use and process personal data.  Please read this Privacy Policy carefully to ensure you understand how we handle your personal data; please also check this page from time to time as the Policy may be updated.

 

Information we may collect from you

We may collect and process the following information about you:

1.  Information you provide by filling in forms on our website (piece.co.uk); and information given in hard copy form or by any other means providing: your name; date of birth; address; interests; marketing preferences; when appropriate your credit information; and any other personal information relevant to the services we provide. This information may be provided when you are registering interest, transacting with us, or for newsletters or requesting information;
2.  Correspondence or other contacts you may have with us;
3.  Details of transactions you carry out through our website, and any communications by telephone, in person or by any other means relating to those transactions.  

4. Details of your visits to our website including, but not limited to, traffic data, web logs or other communication data and the resources you access.

    The information you provide to us will be used for processing transactions but may also be used for internal data processing, such as compiling statistical information about your interests and the use of PiECE.  As a service to you, we may also use this information to customize the content we offer on piece.co.uk

     

    How this personal information maybe used

    PiECE will collect, record, store and use your personal data for clearly specified purposes including but not limited to:

    1.  Providing you with information, products or services that you request from us or which we believe would interest you in a way that is targeted and relevant. This could include but is not limited to sales, storage services and transportation, valuations and insurance;
    2.  Carrying out our obligations arising from any contracts entered into between you and us;
    3.  Notifying you about changes to our products and services;
    4.  Ensuring that our website is presented in the most effective manner for you and your computer;

    We may contact you for the above purposes by telephone call, email, text or SMS messaging and other means.

     

    Sharing Information

    We will not share your personal data with anyone outside PiECE other than in accordance with the law and as stated in this Policy. We may from time to time however need to disclose your personal data to certain third parties.

    Agents or Contractors of PiECE

    We may need to disclose certain personal information to our Agents or Contractors to enable Christie’s to process transactions or communicate with you. Where we do so it will be on the basis that these agents/contractors are required to keep the information confidential and secure, and will not use the information for any other purpose than to carry out the services they are performing for PiECE.

    Anti-Money Laundering and Regulatory Authorities

    We may need to retain and disclose certain information about you to regulatory authorities and to appropriate agencies to conduct anti-money laundering and trade sanction checks and to assist with fraud prevention, in particular, in compliance with our AML obligations and in relation to trade sanctions. We will disclose this information as is required by law.

    Credit Agencies

    We may need to disclose certain personal information about you to credit agencies to conduct appropriate checks when you are transacting with us.

    Legal Disclosures

    While we will not voluntarily disclose your personal data we may disclose such information if we are required to do so by a valid Court Order, if we are lawfully requested by government or law enforcement authorities, if we are required to do so pursuant to other legal processes, or if it becomes necessary to protect the rights or property of PiECE.

     

      Your Rights

      You have the legal right to a copy of the information which we hold about you, including information on how this will be used and to ensure this information is accurate.  You also have the right to ask us not to process your personal data for marketing purposes - you can exercise this right by checking certain boxes on the forms we use to collect data or at any time by contacting us at info@piece.co.uk

       

      Security

      We will take all reasonable and appropriate steps to protect the security and integrity of all personal information provided to our website, or by any other means electronic or otherwise.

      We will ensure that your personal data within PiECE is suitably protected against both unauthorised physical and electronic access.  These measures include an electronic firewall and various other protection measures that involve virus scanning and backup and recovery planning.  However, we cannot guarantee that information during transmission through the internet or any computer network is entirely safe from unauthorised intrusion, access or manipulation.  We will have no liability for disclosure of information due to errors or unauthorised acts of third parties.  In any event, where we believe personal data has been compromised, we will notify you of this.

       

      Third-Party Websites

      The PiECE website sites contain links to other websites which are not operated by PiECE.  The information you provide to us will not be transmitted to other websites.  However, these websites may collect personal information about you in accordance with their own privac policies.  PiECE is not responsible for the privacy practices or the content of such websites.

       

      How long will PiECE keep my personal information?

      We will hold your information on our systems for as long as is necessary for the relevant activity, or for as long as is specified in any agreement between you and us.

       

      Changes to this Policy

      We reserve the right to amend or update this Privacy Policy and any of our privacy practices at any time.  We will notify users of this website by posting any updated policy on this page and such changes will be effective immediately and without further notice.  Where appropriate, we may notify you directly of changes to the Privacy Policy either through email or a prominent notice on our website.

       

      Contact

      If you have any queries in relation to the use and protection of your personal data please contact us at info@piece.co.uk